As a business owner or manager, you would know that communication is critical to your company’s success. Hence, the phone system you choose will inevitably impact the efficiency and productivity of your employees.
Microsoft Teams has been a game changer for businesses by offering a complete collaboration platform. It is a business owner’s one-stop shop, combining chat, video and voice products to create a diverse and user-friendly result.
Acting as a substitute for your landline, Microsoft Teams can replace your business’s phone system entirely, with the added incentive of flexibility. Implementing Microsoft Teams into your business operations sets your company up for the current climate, with online communication being more prevalent than ever.
With Teams as their exclusive phone system, our client Buxton Real Estate seamlessly transitioned into remote working when the pandemic struck. Together, we noticed how impactful this platform can be in an unpredictable and ever-changing society.
The benefits of using Microsoft Teams as an independent phone system have undeniably gone unnoticed. Even if you have already established Teams in your day-to-day regime, its advantages are well worth understanding.
Here are six benefits of using Microsoft Teams as your self-sufficient phone system.
Increased Productivity
Microsoft Teams integrates with other Microsoft apps like Outlook, SharePoint, and OneDrive, making it easy for employees to access important information and collaborate with others in real time. This integration allows employees to work more efficiently, saving time and increasing productivity.
Improved Communication
With Microsoft Teams, employees can easily communicate with colleagues, clients, and partners through voice, video, and chat. Adding a VoIP service to Teams allows you to commence and receive phone calls with the essence of a traditional business phone experience.
Flexibility
Microsoft Teams allows employees to work from anywhere, anytime, on any device. This flexibility is crucial for remote workers, who can use the platform to stay connected to their team and work as if they were in the office.
Cost Savings by using Teams as a Phone System
You can eliminate the need for separate phone lines and over-complicated phone systems by using Microsoft Teams Calling as your phone system. A single and simple process saves money on hardware and maintenance costs whilst reducing the complexity of your communication infrastructure. Calls to landlines and mobiles are typically included, and international call rates are highly competitive.
Improved Customer Experience
Microsoft Teams provides a platform for accessible, logical and fluid client support. The ability to quickly access client information and smoothly escalate calls to other team members allows employees to deliver more substantial customer service effortlessly. Resolving issues feels more comfortable than ever, and teamwork immediately becomes the foundation of any solution. Teams can even be joined to CRM platforms such as Salesforce, Pipedrive and Microsoft Dynamics, once again prioritising the client’s experience.
Easy to Manage
Microsoft Teams is ridiculously easy to operate, even for non-technical users. The platform includes a straightforward control panel that allows administrators to quickly add and remove users’ configure settings and monitor usage. You can easily change call flows and voicemail settings with the click of a button and even create IVR (Auto attendant) prompts.
Summary
Ultimately, Microsoft Teams is a powerful and unique tool that will set your business apart from outdated phone systems. By offering an improved communication style, increases in productivity, and savings in valuable money, Microsoft Teams is a worthwhile investment that can help businesses of all sizes achieve their goals.
If you have any questions, reach out.
